Warranty Terms

These terms set out the warranty cover provided by CoreWave Tech (“we”, “us”, “our”) for hardware sold to the customer (“you”, “your”). They apply alongside, and do not affect, your statutory rights under the UK Consumer Rights Act 2015.

By activating your warranty at corewavetech.uk/warranty, you confirm that you have read, understood and accepted these terms in full.

1. Warranty activation

Every CoreWave Tech build is supplied with a standard 12-month hardware warranty. To activate this cover, you must:

Register the build online at corewavetech.uk/warranty within 30 days of the delivery date.
Enter your build serial number (format CWT-XXXXXX-XXX) as printed on the sticker fitted inside your case and on the activation card supplied in the box.
Provide a valid email address for warranty correspondence.
Provide the order reference from the original purchase (eBay, Facebook Marketplace, or corewavetech.uk).

If you do not activate your warranty within 30 days of delivery, your hardware warranty cover under these terms is forfeited. Your statutory rights under the UK Consumer Rights Act 2015 are not affected by failure to activate.

2. What is covered

This warranty covers hardware faults arising from manufacturing defects or build assembly issues, affecting the components originally supplied by CoreWave Tech, under normal use, for the duration of the warranty period.

“Normal use” means use of the PC for the purposes for which it was supplied (gaming, general computing, productivity) in a domestic or office environment, with adequate ventilation and a stable mains power supply.

Covered hardware components include: motherboard, CPU, GPU, RAM, storage drives, power supply unit, case fans, AIO or air coolers, and any other components originally fitted by CoreWave Tech and listed on the dispatch manifest.

3. Warranty period and remedies

3.1 First 30 days (statutory rejection period)

Within 30 days of delivery, in line with your statutory rights under the UK Consumer Rights Act 2015, if the hardware is found to be faulty you are entitled to:

A full refund, or
A like-for-like replacement, at your choice.

Return shipping during this 30-day period is covered by CoreWave Tech via a pre-paid label issued on confirmation of fault.

3.2 Days 31 to 365 (extended hardware warranty)

From day 31 through to the end of the warranty period, the remedy for a confirmed hardware fault is:

Repair of the faulty component, or
Replacement of the faulty component with an equivalent or better part, at our discretion, where repair is not practical or economical.

Refunds during this period are not offered as standard and will only be considered where neither repair nor replacement is possible.

3.3 Extended warranty (purchased separately)

If you have purchased a 12-month warranty extension, the cover described in section 3.2 continues for an additional 12 months from the original warranty expiry date, on the same terms. The 30-day statutory rejection period in section 3.1 does not extend.

4. What is not covered

This warranty does not cover, and CoreWave Tech accepts no liability for, faults or damage arising from any of the following:

4.1 Software

Operating system issues, including but not limited to Windows corruption, update failures, activation problems, or boot loops caused by software changes.
Driver conflicts, driver corruption, or issues caused by third-party driver installation.
Games, applications, anti-cheat software, or any software installed by you or a third party after delivery.
Malware, viruses, ransomware, or any malicious software.
Performance issues caused by software configuration, background processes, or insufficient maintenance of the operating system.

4.2 Physical and environmental damage

Drops, knocks, impacts, or damage caused by movement during transport once the build is in your possession (other than during return shipping under section 6).
Liquid spills, moisture damage, condensation, or damage from use in unsuitable environments.
Pet damage, child damage, or damage caused by foreign objects entering the system.
Cosmetic damage including but not limited to scratches, scuffs, paint chips, dust accumulation, or plastic yellowing over time.
Damage from inadequate ventilation, exposure to dust, smoke or other airborne contaminants.

4.3 Electrical events

Power surges, voltage spikes, lightning strikes, or any other electrical events affecting the property’s mains supply.
Use of the PC with an unstable, non-compliant, or damaged mains supply.
Damage caused by use of an unsuitable power outlet, extension lead, or power conditioning device.

We strongly recommend the use of a surge-protected power outlet or UPS at all times.

4.4 Overclocking and modification

Damage arising from overclocking of any component, whether via BIOS settings, software, or manual modification.
Damage arising from undervolting that destabilises the system or causes component failure.
Damage arising from modification of voltage curves, fan curves where this causes inadequate cooling, or any other manual tuning.
Damage arising from BIOS flashing carried out by you or a third party.

4.5 Wear and consumable items

Fan failure outside of the first 30 days where the failure is due to normal wear (bearings, blade balance).
Thermal paste degradation over time. Repaste is a maintenance item, not a warranty item, after the first 90 days.
RGB LED failure or colour drift over time.
Mechanical hard drive wear or SSD endurance limits reached through use.
Battery wear in any included peripherals.

4.6 Customer or third-party work

CoreWave Tech permits the customer to carry out the following maintenance and minor work without affecting the overall warranty:

Cleaning of the case, dust filters, fans and external surfaces.
Re-application of thermal paste on the CPU, provided suitable paste and correct application technique are used.
Addition of further storage drives (HDD, SSD, M.2 NVMe) to existing free slots.
Connection and disconnection of peripherals, monitors and external devices.

However, if any of the above work is carried out incorrectly and causes a fault, the resulting fault is not covered. Specifically:

Damage to the CPU, GPU or motherboard caused by incorrect repaste, including but not limited to short circuits from conductive paste, damage to the CPU IHS or PCB, or thermal damage from inadequate paste coverage.
Damage to storage interfaces or other components caused by incorrect installation of a storage drive.
Data loss, system instability, or component damage caused by a faulty customer-supplied storage drive.

The following work voids cover on the affected component or components only, but does not void the warranty on unrelated components:

Replacement of any component originally supplied by CoreWave Tech (CPU, GPU, RAM, motherboard, PSU, cooler, case fans) by the customer or a third party.
Modification of cabling, fitting of custom cables, or rewiring within the case.
Fitting of additional cooling solutions, liquid cooling loops, or custom radiators.
Painting, sleeving, etching, or any other physical modification to the case or components.

4.7 Other exclusions

Faults caused by use of the PC outside of the United Kingdom on incompatible mains supply.
Faults arising from connection to peripherals or devices that are themselves faulty or non-compliant.
Issues caused by inadequate cooling due to ambient room temperature, enclosed spaces, or obstruction of vents.
Issues that cannot be reproduced or verified by CoreWave Tech under controlled conditions.

5. Making a claim

To make a warranty claim, you must:

Contact us by email at info@corewavetech.uk describing the fault in detail, including when it started, what you were doing when it occurred, and what troubleshooting you have already attempted.
Provide your build serial (CWT-XXXXXX-XXX) and original order reference.
Provide photographs of the current internal state of the PC, including the GPU, motherboard, CPU cooler, RAM, and any visible component serial numbers. These will be compared against our dispatch records.
Run diagnostics if requested and supply HWiNFO logs, event viewer entries, screenshots of BSODs, or other technical evidence as reasonably required.
Cooperate with remote support via AnyDesk or TeamViewer where we believe the issue may be diagnosable without physical return.

CoreWave Tech reserves the right to require remote diagnostics, or physical return of the affected component or full system, before authorising any repair, replacement or refund.

6. Shipping and handling of returns

If physical return is required as part of a warranty claim:

First 30 days: CoreWave Tech will issue a pre-paid, insured shipping label covering outbound return to us.
Days 31 to end of warranty: You are responsible for outbound shipping to CoreWave Tech, at your cost, using an insured and tracked service. CoreWave Tech will cover return shipping to you once the repair or replacement is complete.
Packaging for customer-sent returns: When sending a PC to CoreWave Tech, you must use the original CoreWave Tech packaging if retained, or equivalent protective packaging including suitable internal padding and an external double-walled cardboard box. Damage caused by inadequate packaging during your return shipment is not covered.
GPU removal for customer-sent returns: When sending a PC to CoreWave Tech, the graphics card must be removed and packaged separately, ideally in its original box if retained, or in a suitable anti-static bag with protective padding. This prevents damage to the PCIe slot and motherboard during transit. This requirement applies to customer-sent returns only and does not apply to outbound dispatch from CoreWave Tech.

If a claim is investigated and found to be outside of warranty cover, the return shipping cost from CoreWave Tech back to you will be invoiced and must be paid before the unit is dispatched. A diagnostic fee of £35 may apply.

7. Assessment of claims

On receipt of a returned unit or component, CoreWave Tech will:

Compare the current state of the build against our dispatch records and photographs.
Diagnose the reported fault using standard industry tools and techniques.
Determine whether the fault falls within warranty cover under these terms.
Communicate findings to you within 5 working days of receipt, where reasonably possible.

Where a claim is rejected on the grounds of one or more of the exclusions in section 4, CoreWave Tech will provide a written explanation including any photographic or diagnostic evidence supporting the rejection. You will be offered the option of:

A chargeable repair quotation, or
Return of the unit to you at your cost (plus the diagnostic fee where applicable).

8. Transfer of ownership

This warranty is personal to the original purchaser as identified on the activation record. The warranty is not transferable in the event of resale, gift, or any other transfer of the PC to a third party. CoreWave Tech reserves the right to require proof of identity matching the activation record before authorising any claim.

9. Limitations of liability

CoreWave Tech’s liability under this warranty is limited to the repair or replacement of faulty hardware, or, where applicable under section 3.1, a refund of the original purchase price.

CoreWave Tech accepts no liability for:

Loss of data. You are responsible for maintaining backups of all data on the system at all times.
Loss of use, loss of earnings, loss of opportunity, or any other consequential or indirect losses arising from a fault or from the time taken to remedy a fault.
Damage to third-party software, game saves, licences, or digital purchases stored on the system.
Damage to peripherals, monitors, or any items not supplied by CoreWave Tech as part of the original build.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Data and privacy

When returning a system for warranty assessment, you acknowledge that CoreWave Tech may need to access the operating system for diagnostic purposes. You are strongly advised to:

Back up all personal data before sending the system in.
Remove or encrypt any sensitive files.
Provide any necessary login credentials where remote diagnosis is requested. CoreWave Tech will only use these credentials for the purpose of resolving the claim.

CoreWave Tech will not intentionally access, copy, or share personal files on a returned system, but cannot guarantee data integrity during the diagnostic process. Where an OS reinstall is required to remedy a fault, all data on the system drive will be lost.

Personal information you provide during warranty activation and claims will be stored and processed in line with our Privacy Policy, available at corewavetech.uk/privacy.

11. General

Statutory rights. Nothing in these warranty terms affects your statutory rights as a consumer under the UK Consumer Rights Act 2015 or any other applicable legislation.
Variation. CoreWave Tech reserves the right to update these terms from time to time. The terms applicable to your warranty are those in force at the time of your purchase.
Governing law. These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability. If any clause of these terms is found to be unenforceable, the remaining clauses will continue in full effect.
Contact. For any questions about these terms or your warranty cover, contact us at info@corewavetech.uk.